SHIPPING, RETURNS & TERMS
Shipping Policy
At Lisa Jane Dhar, we offer standard shipping on all orders. We ensure that the packaging is done with utmost care and protection to avoid any damage during transit. The expected delivery time is 7-10 business days from the date of order. If you require expedited shipping, please contact us and we will provide you with the necessary details and costs. We understand the importance of providing timely and efficient delivery to our customers and strive to maintain the highest level of service.
Return & Exchange Policy
We want our customers to be completely satisfied with their purchase. If for any reason, you are not satisfied with your order, please contact us within 14 days of receiving it, and we will assist you with the return or exchange process. Please note that the item must be unused and in its original condition with all labels and packaging intact. We value your trust in us and strive to provide the best possible service. If you have any questions or concerns, please do not hesitate to contact us.
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Please note we do not offer returns or exchanges on any personalised products.
Unfortunately all personalised orders are non-cancellable and non-refundable as the item cannot be re-sold.
We reserve the right to refuse rude or offensive personalisation requests.
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Please note that paper is a natural product that is made from a natural fibre and source, therefore very very small natural inclusions will appear in the paper from time to time. This is normal.